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30% OFF ON EVERY SMARTPHONES PURCHASE FROM STORE.   

Payment Policy

Effective Date: 31st March 2026

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At Dr. Tech, we aim to provide a seamless and secure transaction experience. This Payment Policy outlines the accepted payment methods, billing procedures, and security protocols for all repair services and product purchases.

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By engaging our services, you agree to the terms and conditions stated below.

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1. Accepted Payment Methods

To provide convenience to our Filipino customers, we accept the following forms of payment:

  • Cash: Accepted for all over-the-counter transactions at any Dr. Tech branch.

  • Digital Wallets (E-Wallets): We officially support GCash and Maya. Payments must be made via the official Dr. Tech QR code displayed at the counter.

  • Bank Transfers: Direct transfers via InstaPay or PESONet are accepted. Service will only be finalized once the funds are reflected in our account.

  • Credit/Debit Cards: [Optional: Insert if you have a terminal, e.g., Visa/Mastercard via Maya Terminal].

  • Installment Plans: [Optional: e.g., Billease or GGives], subject to third-party provider approval.

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2. Billing & Service Fees

  • Repair Estimates: A preliminary quote is provided during device intake. This is an estimate and may change if additional hidden damages are discovered.

  • Diagnostic Fee: A standard diagnostic fee of [₱500] applies if a device is inspected but the customer chooses not to proceed with the repair. This fee is waived if the repair is authorized.

  • Full Payment: All repair bills and product purchases must be settled in full before the device or item is released. We do not support "Partial Payments" or "Promissory Notes" for device collection.

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3. Currencies & Taxes

  • All transactions are processed in Philippine Pesos (PHP).

  • Prices displayed on our website or provided in quotes are inclusive of applicable local taxes (VAT) unless otherwise stated.

  • Official Receipts (OR) or Sales Invoices are issued for every transaction in compliance with Bureau of Internal Revenue (BIR) regulations.

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4. Security of Transactions

  • Digital Security: For online or E-Wallet payments, Dr. Tech employees will never ask for your MPIN, OTP (One-Time Password), or account password.

  • Verification: For high-value transactions or credit card payments, we reserve the right to request a valid Government ID to verify the identity of the payor.

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5. Refund Processing

In the event a refund is approved under our Return, Refund & Exchange Policy:

  • Original Mode of Payment: Refunds will generally be issued via the same method used for the initial payment.

  • Processing Time: While Dr. Tech processes refunds within 3 business days, the actual reflection of funds may take longer depending on your bank or E-Wallet provider’s internal clearing period.

  • Non-Refundable Fees: Please note that third-party transaction fees (e.g., credit card surcharges or convenience fees) are non-reimbursable.

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6. Unpaid Accounts & Abandonment

  • Devices will not be released until the total service balance is cleared.

  • If a device remains unpaid and unclaimed beyond ninety (90) days, it will be handled according to our Abandonment Policy (refer to Terms of Service) to recover costs for parts and labor.

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7. Contact Information

For billing inquiries, payment disputes, or requests for digital invoices, please contact:

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