Question 1

Application of flash back / exit

Question 2

Fingerprint entry difficulty

Question 3

Why fingerprint unlocking failed?

Question 4

Why inaccurate phone positioning, unable to navigate?

Question 5

Why the map application prompts that the phone’s GPS signal is weak?

Question 6

Why personal hotspots cannot be found on laptops or other devices?

Question 7

Cannot search for Bluetooth headsets, Bluetooth cars, Bluetooth speakers

Question 8

After the temperature of the mobile phone rises, the sliding process of the application interface is stuck and not smooth; The game is not smooth (pubg, MLBB, BGMI and other games)

Question 9

When the memory is low, the whole machine such as applications and games is stuck and not smooth

Question 10

The maximum brightness of LCD screen consumes more power

Question 11

What should I do if my phone overheats while gaming or charging?

Accepted Answer

Avoid using your phone while charging. Close background apps during gaming. If overheating continues, visit Dr. Tech for a professional evaluation.

Question 12

Rear camera night scene images have blur issue

Question 13

Rear camera low light images have under exposure issue

Question 14

Rear camera outdoor images have under exposure issue

Question 15

Rear camera indoor light/ low light video have sharpness and noise issue

Question 16

When using a wired earphone, you hear a slight noise in your left ear

Question 17

When using third party applications, the phone gets hang/drops frames such as：Facebook、Twitter、Opera Browser

Question 18

Hang/lag in whole device

Question 19

WIFI network is unstable

Question 20

The phone temperature is abnormal, and some functions are temporarily unavailable

Question 21

Why won't my phone charge or why does it show charging when unplugged?

Accepted Answer

Check your charging cable and adapter for damage. Clean the charging port gently. If the problem persists, let Dr. Tech inspect and repair your device.

Question 22

Camera recording video has low sound

Question 23

Camera recording video has low sound

Question 24

The camera doesn't autofocus well

Question 25

SD card not working

Question 26

Touch issue/touch not working

Question 27

Apps get cleared at background

Question 28

The whole device is stuck

Question 29

The device not powering on

Question 30

The device stuck on logo

Question 31

Mobile phone standby power consumption fast

Question 32

Boot shows Recovery mode, but can't enter the desktop

Question 33

Boot into fastboot mode and cannot enter the desktop.

Question 34

No response when pressing the power button

Question 35

Does not respond or responds intermittently to touch

Question 36

Touch screen problem when charging

Question 37

Touch screen when using system functions

Question 38

What should I do if the screen touch fails when playing games?

Question 39

How can I fix my phone camera if it won't turn on?

Accepted Answer

Ensure your phone is fully charged. Restart your device and check for any pending software updates. If the issue persists, visit Dr. Tech for expert diagnostics and repair.

Question 40

What should I do if my phone camera cannot be turned on?

Question 41

How to solve the problem of unstable mobile phone signal, no signal, and poor signal?

Question 42

Weak phone signal

Question 43

Signal of the phone card is normal but the data cannot be used to surf the Internet

Question 44

power consumption of the mobile phone affected by the quality of the mobile network signal?

Question 45

Wi-Fi switch cannot be turned on or off

Question 46

Wi-Fi connection successful but no internet access

Question 47

What should I do if my Wi-Fi connection is slow or not working?

Accepted Answer

Restart your router and device. Forget the Wi-Fi network and reconnect. If the problem continues, bring your device to Dr. Tech for a thorough check.

Question 48

Wi-Fi list does not refresh, and the same Wi-Fi is always displayed

Question 49

Why can't I connect to Bluetooth devices?

Accepted Answer

Ensure Bluetooth is enabled on your device. Restart both your phone and the Bluetooth device. If the issue persists, visit Dr. Tech for assistance.

Question 50

General troubleshooting for third-party application malfunction

Question 51

General troubleshooting for third-party application malfunction

Question 52

What should I do if there is noise from the speakers?

Question 53

Noise and echoes when the speaker is turned on

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Dr. Tech, Makati

Dr. Tech, Makati

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Frequently asked questions

Application of flash back / exit

Fingerprint entry difficulty

Why fingerprint unlocking failed?

Why inaccurate phone positioning, unable to navigate?

Why the map application prompts that the phone’s GPS signal is weak?

Why personal hotspots cannot be found on laptops or other devices?

Cannot search for Bluetooth headsets, Bluetooth cars, Bluetooth speakers

After the temperature of the mobile phone rises, the sliding process of the application interface is stuck and not smooth; The game is not smooth (pubg, MLBB, BGMI and other games)

When the memory is low, the whole machine such as applications and games is stuck and not smooth

The maximum brightness of LCD screen consumes more power

What should I do if my phone overheats while gaming or charging?

Rear camera night scene images have blur issue

Rear camera low light images have under exposure issue

Rear camera outdoor images have under exposure issue

Rear camera indoor light/ low light video have sharpness and noise issue

When using a wired earphone, you hear a slight noise in your left ear

When using third party applications, the phone gets hang/drops frames such as：Facebook、Twitter、Opera Browser

Hang/lag in whole device

WIFI network is unstable

The phone temperature is abnormal, and some functions are temporarily unavailable

Why won't my phone charge or why does it show charging when unplugged?

Camera recording video has low sound

Camera recording video has low sound

The camera doesn't autofocus well

SD card not working

Touch issue/touch not working

Apps get cleared at background

The whole device is stuck

The device not powering on

The device stuck on logo

Mobile phone standby power consumption fast

Boot shows Recovery mode, but can't enter the desktop

Boot into fastboot mode and cannot enter the desktop.

No response when pressing the power button

Does not respond or responds intermittently to touch

Touch screen problem when charging

Touch screen when using system functions

What should I do if the screen touch fails when playing games?

How can I fix my phone camera if it won't turn on?

What should I do if my phone camera cannot be turned on?

How to solve the problem of unstable mobile phone signal, no signal, and poor signal?

Weak phone signal

Signal of the phone card is normal but the data cannot be used to surf the Internet

power consumption of the mobile phone affected by the quality of the mobile network signal?

Wi-Fi switch cannot be turned on or off

Wi-Fi connection successful but no internet access

What should I do if my Wi-Fi connection is slow or not working?

Wi-Fi list does not refresh, and the same Wi-Fi is always displayed

Why can't I connect to Bluetooth devices?

General troubleshooting for third-party application malfunction

General troubleshooting for third-party application malfunction

What should I do if there is noise from the speakers?

Noise and echoes when the speaker is turned on